Personal Information We May Collect From You
Non-Personally Identifiable Information
When you access our Website and mobile app, you agree that we, the City of San Juan, may automatically collect certain technical information from your computer such as your Internet Service Provider, your Internet Protocol address, your browser type, your operating system, the pages viewed, the pages viewed immediately before and after accessing the Web site, and the search terms entered to get to our site. This information allows us to improve and customize our services.
Personally Identifiable Information
Within our Website and mobile app, we allow individuals to report concerns from the City of San Juan, give compliments, or provide general feedback. The personally identifiably information we collect from individuals (such as, name, address, e-mail addresses, photo/video, etc.) sent from the Website or mobile app are directed to the staff member of the City of San Juan most knowledgeable on the topic of your request. We do not collect personally identifiable information from individuals (such as, addresses, phone numbers, e-mail addresses, etc.) unless they provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us in order to view our website or use our mobile app. Once collected, we may use combine and use this information to help serve any issues, concerns, topics that you may have.
How We Use Personal Information Collected
The personal information we collect (such as, address, full name, e-mail address, etc.) on Our Website (when reporting a concern on-line or using the mobile app, City of San Juan TX > SJ iReport) allows us to contact you when we have found the appropriate staff member to help you with your concern/issue that you reported. We may also use this personal information to send you emergency alerts, public meeting information, public event information, surveys, news releases, and volunteer opportunities, if the user wishes to, via e-mail. The option to opt-in City of San Juan related e-mails described above is located on the City of San Juan website, https://www.cityofsanjuantexas.com/cosj2/contact-us/.
The non-personal information we collect, such as Internet Service Provider, your Internet Protocol address, your browser type, your operating system, the pages viewed, the pages viewed immediately before and after accessing the Web site, and the search terms entered to get to our site, is used to help us provide more useful information to the City of San Juan IT Department.
We do not sell information provided to us to third parties.
The City of San Juan and its Website and mobile app use other technologies such as “cookies” and/or similar technologies such as web beacons to help us better understand user behavior, tell us which part of our website people have visited, and measure the effectiveness of web searches. We treat this information collected by cookies and other technologies as non-personal information. Information collected is used to understand analyze trends, administer the site, to learn about user behavior on the site, and to improve our provided services. The City of San Juan uses “cookie” technology to only obtain non-personal information from its online visitors in order to improve visitors’ online experience and better facilitate their visit with our site. The City of San Juan may use web beacons, such as Google Analytics, to conduct website analytics to optimize website browsing experience in the future.
Protection of Personal Information
The City of San Juan takes the security of your information very seriously. The City of San Juan does not sell information provided to us from the user to third parties. As the user, you are responsible for the personal information you choose to share and/or submit to us. The personal identifiable information content you share and/or submit will not be visible to any other users and cannot be read, collected, or used by them.
Accordingly, the City of San Juan does not knowingly collect, use or disclose personal information from children under 13, or equivalent minimum age in the relevant jurisdiction. If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.
City of San Juan IT Department
709 S. Nebraska, San Juan, Texas 78589